Shipping policy
Thank you for shopping at Rovela.store.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you.
Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
Worldwide Shipping:
5–10 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance procedures
- Local postal services
- Weather conditions
- Peak shipping seasons
- Carrier delays
- Other circumstances beyond our control
Shipping Costs
We currently offer:
Free Worldwide Shipping
Any applicable customs duties, taxes, import fees, or other government charges imposed by the destination country remain the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take several days to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Rovela.store is not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
Customs, Duties, and Import Taxes
International orders may be subject to customs inspections, duties, taxes, or import fees imposed by the destination country.
These charges are determined by local authorities and are the sole responsibility of the customer.
Rovela.store has no control over such charges and cannot predict their amount.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
Rovela.store shall not be held liable for shipping delays caused by:
- Customs inspections
- Postal service disruptions
- Carrier delays
- Natural disasters
- Severe weather
- Government actions
- Labor disputes
- Force majeure events
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the customer.
If you believe your package has been lost or stolen, please contact the shipping carrier directly and also contact us at:
We will make reasonable efforts to assist you in locating the shipment.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the claim and work toward an appropriate resolution.
Contact Information
Rovela.store
📧 moonlegacy.inf@gmail.com
🌐 https://rovela.store