Refund policy
60-Day Return Policy
We offer a 60-day return window from the date your order is delivered.
To be eligible for a return, the item must meet all of the following conditions:
- The item must be unused and unworn.
- The item must be in brand-new condition.
- The item must be returned in its original packaging.
- The original packaging must be fully intact and undamaged.
- The item must not show any signs of use, wear, modification, damage, or handling beyond what is necessary to inspect the product.
- Proof of purchase must be provided.
Items that do not meet these requirements may be rejected and returned to the customer.
How to Request a Return
To request a return, please contact us at:
Email: moonlegacy.inf@gmail.com
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos of the product and packaging if requested
Returns sent without prior authorization will not be accepted.
Once your return request has been reviewed and approved, we will provide instructions regarding where to send the return.
Return Shipping Costs
Customers are responsible for all return shipping costs.
The exact return shipping instructions and destination will be provided after the return request has been approved.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Return Address
Please contact us at moonlegacy.inf@gmail.com to obtain the appropriate return address before sending any item back.
Returns sent to an unauthorized address may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
You must contact us within 7 days of delivery at:
We may request photos or additional information to evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use
- Products returned without original packaging
- Products with damaged, altered, or missing packaging
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items where permitted by law
Exchanges
We do not offer direct exchanges.
If you wish to obtain a different item, please return the eligible product in accordance with this policy and place a new order once the return has been approved.
European Union Customers
If your order is delivered within the European Union, you may have additional consumer rights under applicable law, including a statutory withdrawal period.
Nothing in this policy is intended to limit rights granted under mandatory consumer protection laws.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
- The refund will be issued to the original payment method used for the purchase.
- Refunds are typically processed within 10 business days after approval.
- Financial institutions may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact Information
Rovela.store
Email: moonlegacy.inf@gmail.com